Legal
Privacy Policy
How Hidden Palace Guest House and Resort collects, uses and protects your information when you browse our site, contact us or book a stay.
Who we are
This website is operated by Hidden Palace Guest House and Resort, RN #1, Vaudreuil, near Cap-Haïtien, Haiti. You can reach us at (561) 484-4210 or on WhatsApp. Our full contact details.
What we collect
- Information you send us: your name, phone number, email address, travel dates and any message you write when you call, send a WhatsApp message or use a contact form.
- Booking details: for single rooms booked by phone or WhatsApp, the details needed to hold your room and arrange your airport pickup (for example your flight number and arrival time).
- Technical data: like most websites, our server records basic technical information such as your IP address, browser type and the pages you visit.
How we use it
- To answer your questions and manage your stay, including the airport shuttle.
- To keep the site secure and working properly.
We do not sell your personal information.
Airbnb, WhatsApp and other services
When you use the booking form for the whole house, you leave our site and continue on Airbnb, which handles that booking, payment and your data under its own privacy policy. When you tap a WhatsApp button, the conversation happens on WhatsApp under its own policy.
Cookies and analytics
Our site uses essential cookies to work. If we add analytics or embedded maps, they may set their own cookies.
Your choices and rights
You can ask us what information we hold about you, ask us to correct it or ask us to delete it, subject to any records we must keep by law.
Contact us
Questions about this policy: call (561) 484-4210 or WhatsApp us. See also our Terms and Conditions.