FAQ
Good to know before you fly
Straight answers on booking, the free airport shuttle, breakfast, rooms and getting around. Anything else, call us: the front desk is open 24 hours.
Booking and payment
How do I book?
The whole house books on our Airbnb listing. Single rooms are booked by phone at (561) 484-4210, 24 hours a day, or on WhatsApp. See how to book. Booking by message? Our guide to booking by WhatsApp or phone has a message you can copy.
How much does a stay cost?
Rates change by season and length of stay. For the whole house, we keep them in one place: our Airbnb listing. For a single room, call (561) 484-4210 or WhatsApp us and we’ll give you rates for your dates.
Can I book a single room on Airbnb?
No. Our Airbnb listing is for the whole house. Single rooms are booked by phone or WhatsApp.
Which payment methods do you accept for single rooms?
Whole-house bookings are paid on Airbnb.
What is your cancellation policy?
Whole house: as shown on our Airbnb listing. See our terms and conditions.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Arrival and the airport shuttle
Do you pick up from Cap-Haïtien airport?
Yes, the airport shuttle is free.
What are check-in and check-out times?
The front desk is open 24 hours, so late arrivals are welcome.
My flight lands late. Can I still get dinner?
Yes. Room service runs 24 hours. Need a room at short notice? See our guide to booking a last-minute hotel in Cap-Haïtien.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Rooms and the whole house
What types of rooms do you have?
Hidden Palace is one house with 4 bedrooms. You can book one of three Two-Bed Rooms, the One-Bed Room, or the whole house with all 4 bedrooms and 7 beds.
Can we book the whole house?
Yes: all 4 bedrooms and 7 beds, plus the shared spaces, for one group. Book the whole house. Our guide to booking a whole house in Cap-Haïtien explains what to check on any listing.
Is there Wi-Fi?
Yes.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Food and drink
Is breakfast included?
Yes, a buffet breakfast is included with your stay.
Do you serve dinner?
Yes. Our restaurant offers table service and a buffet dinner, and the bar is open in the evening. See restaurant hours.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Families and kids
Is Hidden Palace good for kids?
Yes: kids’ activities, a kids’ club and babysitting. Planning a bigger gathering? See our family reunion and group trip guide.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Amenities (and what we don’t have)
Is there a pool?
No. We have an outdoor jacuzzi. See the full amenity list.
Is parking free?
Yes.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Getting around and day trips
Can I rent a car?
Yes, car rental is available on site. Our guide to getting around Cap-Haïtien compares driving, taxis, motos and private drivers.
How do I get to the Citadelle?
Ask us when you book: private car service and a local shuttle are available. Plan it with our Citadelle day trip page.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Planning your trip
What should I know about traveling to northern Haiti right now?
Before you book, read your government’s official travel advice for Haiti, for example the U.S. Department of State advisory, and call us with any question about your arrival. Our guide to whether Cap-Haïtien is safe to visit summarizes the current US, Canadian and French advice, with dates. Flying in from South Florida? Our guide to Miami and Fort Lauderdale flights to Cap-Haïtien covers the current routes, and our after-booking checklist covers the room and the pickup.
Ready? See how to book, call (561) 484-4210 or WhatsApp us.
Book your stay
Your dates. Our welcome.
- Free airport shuttle. No haggling at arrivals.
- Free buffet breakfast, every morning you’re here.
- A real person, 24 hours a day. Call (561) 484-4210 and speak to the property directly.
- Room for everyone. Couples, families and groups, up to the whole house.
Booking a single room?
Single rooms are booked by phone. Call and we’ll check your dates.